Client Support

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Getting Help and Support

There are three main ways to reach out to Caliper for support:

  1. Call our support team at (609)-524-1400. You can use this line for any question, big or small, for immediate support or to be directed to the right resource. The support team is available 8 AM - 6 PM, EST (GMT-5).
  2. Submit an online help request by clicking “Submit a Support Ticket” at the upper right of this screen. You’ll receive a response within 1-2 business hours.
  3. Reach out directly to your Caliper account team. This is a dedicated team of experts who support you in maximizing the value of your Caliper investment and addressing any needs that arise along the way. If you aren’t sure who your account team is, simply call our support team to be connected with the right group. Read more about your account team

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