Client Support

Back to Client Portal New Support Ticket Edit Profile Sign Out Submit a Support Ticket

Leadership Job Models

Caliper offers the following validated leadership Job Models


Physician Leaders, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They might manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians. Physician Leaders must direct changes that conform to changes in healthcare laws, regulations, and technology.

Production Supervisors direct, plan, and coordinate the resources, processes, and activities needed in the manufacturing of products. They may supervise production and operating workers, inspectors, fabricators, and systems operators in order to ensure that all work is accomplished according to quality, safety, quantity, and cost specifications. Production Supervisors work primarily in manufacturing, production, and fabricating environments.

Project Managers plan, coordinate, monitor, and complete assigned or approved projects. They perform activities related to developing and finalizing project plans, coordinating assignments, ensuring resources are sufficient and suitably deployed, and tracking project progress relative to milestones and goals. Project Managers often serve as the hub of communication for diverse or cross-functional project teams to make certain that appropriate progress is being made and projects are completed according to requirements. They are usually in the unique position of having responsibility for driving progress without having official authority over project participants.

Sales Managers focus on expanding business within existing accounts. They motivate, supervise, and develop sales teams. They assign territories to salespeople, set revenue targets, and communicate with other managers in departments such as sales, production, and customer service.

Scientific or Technical Quality Managers are responsible for coordinating and implementing quality initiatives that are aligned with best practices of the relevant scientific community. They ensure standardization related to equipment, methodologies, and processes across the organization. They typically work in a laboratory or technical setting and oversee quality processes and workflow over a team.

Senior Leaders develop and manage an organization’s strategic and operational goals. They initiate plans and programs to achieve revenue and profitability objectives or to meet other significant organizational goals. Service Leaders develop and manage the organization’s strategic goals, particularly related to creating a customer value strategy designed to identify, meet, and exceed customers’ expectations. They initiate plans and programs to achieve revenue and profitability objectives or to meet other significant organizational customer-focused goals.

Service Managers are responsible for driving results through a team or department of individuals in a service role. They provide coaching to their team, delegate work to the appropriate resources, and make data-driven decisions to support the success of the business. They lead by example by showing a commitment to customer service through their actions.

Service Supervisors manage and direct a team of individuals working in a service-related role or industry. They coordinate resources and manage conflict within the team, in addition to upholding the values of customer service through their own customer interactions and dedication to addressing customer issues.


Back to all job models

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.